Support
Technical Support
Answers to common questions from selection to daily use.
Support we provide
Selection advice
Help choosing the right product line and model based on your application, spec and volume.
Use & storage guidance
Practical notes on handling, cleaning and storage of routine consumables to avoid cross-contamination.
Quality feedback
If anything is off on arrival, keep the packaging and batch number and contact us for verification.
Frequently asked questions
Are the products sterile and enzyme-free?
Standard products are neither sterile nor enzyme-free treated; some models can be irradiated or enzyme-treated on request — confirm the model and process with sales before ordering.
Do you support customization?
Yes — small-batch customization of spec, packaging and printing is available, with samples confirmed before volume production.
What are lead times and MOQ?
Standard models are stocked; custom items are scheduled to order. Ask sales for exact lead time and MOQ — we will tell you honestly.
How do I request samples and a quote?
Submit your requirement on the contact page, or call the hotline / send an email — we will reply as soon as possible.
What if I find a quality issue?
Keep the packaging and batch number, take photos and contact our after-sales team; verified issues are replaced or refunded promptly.
Didn't find your answer?
Contact our technical support team directly — we reply within business days.